Correcting company details, leaving, and switching provider

Everything on this page lives under Company Settings. Some fields you can change yourself; a few are fixed once the company exists, because your Peppol registration is keyed on them.

What you can change yourself

Each row with an Edit button is yours to correct: company name, logo, address, city, postal code, e-mail address, phone, fax, website and mail language.

Address is the one people most often ask support about. If you entered your home address instead of the address published on pappers.fr, open Company Settings > Company, use Edit on Address, City and Postal Code, and save. No ticket is needed.

What you cannot change yourself

The tax number and the VAT identification number have no Edit button. They identify the company on the Peppol network, so they are set at company creation and changed only by support.

Contact support with the company name, the current value and the value you need if:

• the VAT identification number is wrong, or belongs to a different entity in the group;
• the tax number was entered where the VAT identification number belongs, or the other way round;
• the company was created under the wrong legal entity altogether, which usually means it must be recreated rather than edited.

note

The VAT identification number is not cosmetic: it is what counterparties address when they send you an invoice over Peppol. A wrong value means documents addressed to you reach nobody. Report it as soon as you notice.

A company already exists with this name

Company names repeat, but a tax identifier does not. This message means the identifier is already registered — usually because you, your accountant, or an earlier attempt of your own created the company. Do not create a second one. Ask support to check who holds it; if it is your own earlier attempt, your user can be granted access to it instead.

Leaving versus deleting

Leave Company removes your own access. The company keeps existing, keeps its Peppol registration, and keeps receiving invoices. Use it when you personally no longer work with that company.

Delete Company removes the company from Docnova and removes it from Peppol, so it stops being a Peppol participant. Invoices sent to it after that will not arrive.

warning

Deleting is not a way to start over. If your goal is to correct data, correct it — the fields that matter are editable, and the ones that are not are a support ticket rather than a reason to delete a company.

Switching to another provider

You do not need to delete anything. Your Peppol registration can move to the new provider:

• If you are leaving Docnova, the new provider initiates the migration. Ask support to release the participant so that the transfer is not blocked, and keep your account until the new provider confirms the registration is live — otherwise there is a window where invoices reach neither platform.
• If you are coming to Docnova from another provider, open Register e-Invoice > New Registration and use the Migrate from Provider tab rather than creating a new registration. An identifier registered elsewhere cannot be registered a second time; that is what produces "the participant identifier has already been used".

Removing one Peppol registration only

To remove a single participant identifier while keeping the company, open Register e-Invoice, use the row menu and choose Create Delete Request, then give the reason. The row moves to Delete Request status until the network processes it — it does not disappear immediately, and it is normal for it to stay visible for a while.