Cancel or correct an invoice you already sent
Once an invoice has left the platform it cannot be edited or deleted. French e-invoicing keeps the original document and records the correction as a new document that references it. In Docnova this is done from the invoice itself, not from the invoice list — which is why the option is easy to miss.
Where the option lives
- Open E-Invoice > Sales Invoice.
- Find the invoice and click the magnifier icon at the start of its row.
- In the invoice window, switch to the Lifecycle (CDV) tab.
- Scroll to CORRECTIVE DOCUMENTS at the bottom of that tab.
Which document to create
Create Credit Note (381) cancels or reduces the amount you invoiced. Use it when the invoice was issued for the wrong amount, when the supply was cancelled, or when the customer returns goods. A full credit note for the same total is how you effectively cancel a sent invoice.
Create Corrective Invoice (384) replaces the original invoice with a corrected one. Use it when the amount is right but the content is wrong — a wrong reference, a wrong line description, a wrong date.
On a self-billed invoice the credit note button is Create Credit Note (261) instead of 381, because a self-billed document uses its own type code.
The reference to the original invoice (BT-25 / BT-26) is filled in for you and cannot be changed. This is what links the correction to the original, so never create a credit note as a fresh standalone invoice — the link would be missing and the PPF could not match the two documents.
Why there is no minus sign on a sales invoice
Invoice lines cannot carry negative quantities or negative amounts. A reduction is expressed by a credit note, not by a negative invoice line. If you need to reduce an invoice partially, create the credit note for the amount you are crediting rather than editing the original.
Credit notes for invoices issued before Docnova
A credit note normally references the original invoice number. When the original was issued outside the platform and has no reference that the PPF can resolve, create the credit note and enter the original document's own number and date in the reference fields. Where no such number exists at all, contact support before sending — a credit note with an unresolvable reference can be rejected by the receiving platform.
After you send the correction
The correction is a document in its own right and travels the same route as an invoice. Watch it under Sales Invoice and follow the Lifecycle (CDV) tab of the new document, not the original one. The original keeps its own history and stays visible.