Adding a partner, and checking they can receive an invoice
A partner is a customer or supplier you invoice. Adding one is the part everybody finds; the part that causes support tickets is knowing whether that partner can actually receive an electronic invoice before you send it.
Adding a partner
Open Partners in the left sidebar and click Add Partner.
The fields marked with a red asterisk are required: Recipient Name/Title, Tax Number, Postal Code, City and Country. For a French partner the Tax Number is the SIREN.
Peppol Participant ID is two fields, not one: a scheme on the left and the value on the right. For a French company the scheme is 0225 and the value is the SIREN, so a complete identifier reads 0225:271688503. Leave it empty if you do not know it yet — you can add it later — but an invoice cannot be sent over Peppol without it.
Checking that a partner can receive
Docnova resolves the recipient at the moment you send: it looks the identifier up on the network and finds the platform that serves it. If the identifier is not registered, or is registered but not for the document type you are sending, the send fails rather than silently disappearing. The message you get back is the one to read carefully — "the receiver is not registered for the specified document type" is a different problem from an unknown identifier.
Check before sending rather than after:
- A French partner appears in the PPF annuaire once their platform has registered them. If they are not there, they have not finished onboarding with their own plateforme agréée, and nothing you do on your side will make the invoice arrive.
- A partner in another country is looked up in the Peppol network. Their provider can tell you the participant identifier and which document types they accept.
Asking the partner for their participant identifier in writing is faster than guessing it from their VAT number. The two are not always the same, and a wrong identifier produces a routing error (221 ERREUR_ROUTAGE) rather than a delivery.
The partner has no Peppol identifier at all
This is common with small suppliers and with customers outside the reform's scope.
- For a French B2B partner, registration is not optional under the reform — they will have a platform. Until they do, you cannot reach them over Peppol.
- For anyone else, send the invoice by e-mail instead: the Send via Email action on the Sales Invoice screen delivers the same document as a PDF, and the invoice stays in your records.
Sending by e-mail is a delivery method, not a compliance shortcut. A French domestic B2B invoice still has to travel the reform's route once your partner is reachable.