Skip to main content
Version: 1.0.0

"This SIREN is not registered in the PPF annuaire (directory)"

You see this message when you create a company and the SIREN you entered cannot be found in the PPF annuaire (the official directory of the Portail Public de Facturation).

Docnova cannot skip this check. Before a French company is created, the SIREN is looked up in the PPF annuaire. If the directory returns no record, company creation stops and the message appears. This protects you from an account that can never send or receive invoices, because the PPF routes documents by the directory entry.

What the check actually does​

StepWhat happens
1You submit the company form with a 9-digit SIREN.
2Docnova queries the PPF annuaire for that SIREN.
3A record is found — the company is created and your PA (plateforme agréée) assignment continues.
4No record is found — creation is refused with this message.

Why your SIREN may be missing​

The company was registered very recently. A new SIREN reaches the PPF annuaire only after INSEE publishes it and the PPF imports it. Allow a few business days after registration, then try again.

The SIREN is closed or dormant. If the activity was ceased (cessation d'activité), the entry is no longer active in the directory. Check the company on pappers.fr — if it shows as closed, the directory will not return it. You cannot register a closed SIREN; reactivate it with your accountant or the tax authority first.

Public diffusion is disabled. A company can ask INSEE to hide its data (non-diffusible). Those records are not published to the PPF annuaire. You must request diffusion before the SIREN becomes visible.

You entered a SIRET instead of a SIREN. The SIREN is 9 digits and identifies the legal entity; the SIRET is 14 digits and identifies one establishment. The company form expects the 9-digit SIREN. Establishment SIRETs are added later under Company Settings > PPF Directory.

Typing errors. A transposed digit produces a SIREN that simply does not exist. Copy the number from an official document rather than typing it.

What to do​

  1. Verify the number on pappers.fr or annuaire-entreprises.data.gouv.fr and confirm that it is 9 digits and active.
  2. If the company was registered in the last few days, wait and retry — no action is needed on the Docnova side.
  3. If the company is active and older than a few weeks but the directory still does not return it, check whether it is non-diffusible, and request diffusion through your Espace Professionnel on impots.gouv.fr.
  4. If all of the above look correct, contact support with the SIREN, the company name, and the exact date and time of your attempt. Support can read the raw directory response for that SIREN.

You already registered with another plateforme agréée. If your accountant assigned the company to a different PA, the directory entry exists but points elsewhere. In that case company creation succeeds and the PA assignment is what has to be changed — you do not need to delete the company.

The PPF integration is disabled. Very rarely the message is about the platform, not your SIREN. Support can confirm this immediately.