Correcting company details, leaving, and switching provider

Everything on this page lives under Company Settings. Some fields you can change yourself; a few are fixed once the company exists, because the PPF directory is keyed on them.

What you can change yourself

Each row with an Edit button is yours to correct: company name, logo, address, city, postal code, e-mail address, phone, fax, website and mail language.

Address is the one people most often ask support about. If you entered your home address instead of the address published on pappers.fr, open Company Settings > Company, use Edit on Address, City and Postal Code, and save. No ticket is needed.

What you cannot change yourself

SIREN, SIRET and Vat Regime have no Edit button. They identify the company in the PPF directory and drive your reporting deadlines, so they are set at company creation and changed only by support.

Contact support with the company name, the current value and the value you need if:

• the VAT regime was chosen wrongly — for example Régime réel normal was selected where Régime simplifié d'imposition applies;
• the SIRET belongs to a different establishment than the one you operate;
• the SIREN itself is wrong, which usually means the company must be recreated rather than edited.

note

The VAT regime is not cosmetic. It decides whether your e-reporting is decadal, monthly or bimonthly and what your submission deadline is, so a wrong regime produces reports on the wrong cadence. Report it as soon as you notice.

A company already exists with this name

Company names are not unique in France, but a SIREN is. This message means the SIREN is already registered — usually because you, your accountant, or an earlier attempt of your own created it. Do not create a second company. Ask support to check who holds it; if it is your own earlier attempt, your user can be granted access to it instead.

Leaving versus deleting

Leave Company removes your own access. The company keeps existing, keeps its Peppol registration, and keeps receiving invoices. Use it when you personally no longer work with that company.

Delete Company removes the company from Docnova and removes it from Peppol, so it stops being a Peppol participant. Invoices sent to it after that will not arrive.

warning

Deleting is not a way to start over. Once the company is deleted its SIREN is still registered in the PPF directory for a while, and creating it again immediately usually fails with "a company already exists with this SIREN". If your goal is to correct data, correct it — do not delete.

Switching to another provider

You do not need to delete anything. Your Peppol registration and your PA (plateforme agréée) assignment can move to the new provider:

• If you are leaving Docnova, the new provider initiates the migration. Ask support to release the participant so that the transfer is not blocked, and keep your account until the new provider confirms the registration is live — otherwise there is a window where invoices reach neither platform.
• If you are coming to Docnova from another provider, open Register e-Invoice > New Registration and use the Migrate from Provider tab rather than creating a new registration. A SIREN registered elsewhere cannot be registered a second time; that is what produces "the participant identifier has already been used".

Removing one Peppol registration only

To remove a single participant identifier while keeping the company, open Register e-Invoice, use the row menu and choose Create Delete Request, then give the reason. The row moves to Delete Request status until the network processes it — it does not disappear immediately, and it is normal for it to stay visible for a while.